Primary and secondary skills: WebLogic (Primary) & Tomcat Apache (Secondary)
4 years of experience in WebLogic administration in Red Hat Linux environment including installation, configuration, tuning, and deployment of applications. - Extensive experience with Redhat Linux 5.6. - Experience in coherence setup and clustering (Desired: replications across datacenters). - 4 years of experience in configuring, tuning, Apache web servers in Linux environments. - Experience in working in a team environment. - Security knowledge in Firewall, access, LDAP is a plus. - Automation of application deployments. - Experience with JDBC, JMS, Webservices, Security standards, LDAP, SSL, preferably with OpenAM experience. - Experience with HTTP, TCP/IP, DNS, SSH, Clustering, Load balancing, and Oracle RAC. - Experience with high-availability architecture. - Evaluate and recommend changes to enhance platform reliability such as monitoring, tools, process and best practices. - Experience in JRockit and JRockit Mission Control. - Experience in analyzing and fine tuning the server parameters (JVM Size, Thread pool size, Garbage Collection Process etc.) for achieving better performance. - Experience in Oracle Enterprise Manager (Fusion Middleware Control) & Setting up of Management packs to hook up into OEM. - Experience in Weblogic Operations Control.
(1.) To adhere to quality standards, regulatory requirements and company policies.
(2.) To provide support for on call escalations and doing incident & problem management.
(3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
(5.) Work on value adding activities such Knowledge base update & management, Training s, coaching analysts & conducting interviews/participation in hiring drives .
(6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.