<h1><span style="font-family: 'times new roman', times;"><strong>Job description :</strong></span></h1>
<p><span style="font-family: 'times new roman', times; font-size: medium;"> We are seeking an Information Systems Analyst to work as part of the Global Information Systems team. You will be providing solutions on the SalesForce (SF) platform and other related platforms for the business in the world of training Learning Management Systems (LMS), Sales cloud and more as well as day to day support assisting the users to maximize value from the systems.</span></p>
<h2><span style="font-family: 'times new roman', times; font-size: medium;"><strong>Responsibilities :</strong></span></h2>
<ul>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Support the Training team with their LMS needs, gather requirements, design solutions, implement to successful adoption, administer and maintain the leaning solutions for the customers</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">The role will have responsibility for evaluating, customizing and implementing solutions and processes.</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">Support future deployments, document changes and processes, provide training and assisting in testing solutions on Salesforce platform with the users in all departments</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">Support the daily activity of the users as well as handling support ticket with high importance to SLA management.</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">He/She will gather requirements as well as serve as a focal point for consolidating requests and needs form different parts in the organization</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">Design and document solutions and execute within time and budget.</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">Lead system changes and deployment of new requests and fixes.</span></li>
<li><span style="font-size: medium; font-family: 'times new roman', times;">Provide documents release features, changes and enhancements.<strong><br /></strong></span></li>
</ul>
<p><span style="font-size: medium; font-family: 'times new roman', times;"><strong>SKILLS :</strong></span></p>
<ul>
<li><span style="font-family: 'times new roman', times; font-size: medium;">3+ years of Salesforce implementation experience in designing Salesforce based solutions including cross department processes.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Must have experience in Learning Management Systems.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Service oriented with high importance of working with variety of customers worldwide.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Fast learner, able to work independently as well as in a team.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Able to create documentation of requirements, business\technical design and test plans</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Out of the box thinking and demonstrated ability to come up with creative solutions.</span></li>
<li><span style="font-family: 'times new roman', times; font-size: medium;">Detailed oriented with ability to perform and maintain system configurations.</span></li>
</ul>
<p> </p>
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