W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    ServiceNow

  • Job Title:

    Service Now Developer

  • Location:

    San Francisco,CA

  • Duration:

    14 Months

  • Domain Exposure:

    Pharmaceuticals, Banking & Finance, Education, Media/ Entertainment

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)

  • Bench Recruiter:

    juanit adixon




Job Description

Responsibilities:

  1. Oversee 100% of the incidents and requests logged to the Service Desk queue.
  2. Manage and coordinate urgent and complicated support issues.
  3. Act as the escalation point for Service Desk incidents and requests.
  4. Work with vendors to determine root cause of issues and communicate appropriately to internal staff.
  5. Train, coach and mentor service desk team members; internal and outsourced.
  6. Oversee onboarding and terminations of company employees for identity access management.
  7. Provide data/metrics and reporting KPI s and trends to IT and others in ad-hoc, weekly, monthly and as needed.
  8. Build and manage relationships with vendors and providers of technology services.
  9. Develop an effective and workable framework for managing and improving customer IT support in the organization.
  10. Advise management on situations that may require additional client support or escalation.
  11. Oversee the licensing needs of certain systems and software for technical staff.
  12. Review survey feedback to improve services, tools and support experience.

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Equal Opportunity Employer

QUANTUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. QUANTUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will QUANTUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract