Responsibilities

• Serve as primary interface between Operations Department, IT and other departments in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• Act as a liaison between Operations department, project managers, business units, technical developers, etc.
• Define the scope of IT development or enhancement projects including defining, documenting and developing detailed business requirement documents, developing policies and procedures, creating testing and implementation plans, and promoting the needs and interests of the department.
• Combine business planning expertise to analyze and translate business requirements into system deployments and/or business process changes.
• Evaluate information gathered from multiple sources, reconcile conflicts, disseminate high-level concepts into details, distinguish actual needs, identify root cause of problems and create logical and innovative solutions.
• Research and resolve business problems by identifying root causes, gathering input from key stakeholders, and researching and recommending appropriate solution options. Provide regular status reports and problem resolution summaries.

Required Skills

• Ability to manage multiple projects and think analytically as issues arise
• Ability to gather and interpret relevant data and information
• Ability to conduct in-depth interviews, observations, research, documentation, and cost benefit analyses
• Ability to exercise independent judgment in methods, techniques and evaluation criteria for obtaining results
• Excellent written and oral presentations skills including clear, effective verbal and written communication skills and the ability to actively listen, problem solve, and communicate effectively with both business and technical users