* You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
* General support, administration and maintenance of ServiceNow platform and associated applications.
* Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
* Working closely with ServiceNow functional team, configure and improve core and custom applications.
* Work directly with end users to resolve support issues within ServiceNow.
* Monitor health, usage and overall compliance of ServiceNow and its applications.
* Develop systems integrations and process automation.
* Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
* Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
* Configuring and managing Discovery and Orchestration.
* Coordinate application and platform upgrades.
* Load, manipulate and maintain data between Service-now and other systems.
* Create ServiceNow reports and dashboards.