Job Description

1) Design servers and networks; install servers, applications, and tools; identify solutions through constant interfacing with appropriate management levels, clients, departments, and vendor organizations to ensure a cost-effective and efficient infrastructure environment is available to provide the processing power essential to department and enterprise operations

2) Install servers, disks, processors, and other systems hardware; troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; alert management, help desk team, and other IT groups when sensitive issues arise or a major problem is suspected; minimize client productivity loss caused by technology outages, and provide necessary infrastructure for clients to meet their business needs

3) Monitor and control server performance in the areas of response, throughput, and availability

4) Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community, and establish a method to easily compare the installation performance against established performance objectives

5) Ensure a stable performance environment for mission-critical enterprise systems

6) Monitor and analyze system problems that occur in corporate network, identifying and solving problems as rapidly as possible; provide critical and essential services to locations enterprise wide (including remote sites)

7) Develop test plans (including cases for functionality, integrity, and stress testing; test matrixes; and definition of test methodologies and test strategy); be responsible for the creation of test platforms, including evaluation of test equipment and designing test servers; develop automated test suites for product regression and stress testing

8) Participate in various IT projects intended to continually improve/upgrade the enterprise server infrastructure; for example, evaluate new software and hardware required to meet a business need or to make a process more cost effective

9) Handle times of peak service demands or as needed to solve complex problems aimed at delivering consistent quality service to clients within predefined service levels; review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into help desk problem tracking systems accurately and promptly on a daily basis to provide an up-to-date picture of service delivery status and backlog

10) Identify opportunities and recommend solutions for improving service efficiency and effective-ness; participate in IT initiatives to address service issues; keep abreast of technical aspects of the PC-LAN/WAN computing environment; have a working knowledge of department-specific applications; attend seminars and other educational opportunities; seek out insight and on-the-job training from peers and other internal and external resources

11) Configure, install, and maintain necessary hardware and software for enterprise server hardware and software to provide a suitable environment to run mission-critical production applications and perform development; perform maintenance and release upgrades on a timely basis or as needed

12) Assist in developing strategic and tactical planning of server environments for internal customers, including discovery and documentation of user requirements before development design and programming