Job Description:

The Senior Salesforce Business Analyst is responsible for working with the business teams and the product owner to investigate and analyze issues, defining, analyzing, validating and documenting business requirements, and facilitate the creation and execution of test plans. This role will work with the support team to help facilitate help desk support and ongoing maintenance, enhancements and configuration changes within Salesforce.

DESCRIPTION OF ESSENTIAL DUTIES:
* Understand the business challenges and opportunities of the organization and identify improvements in systems and processes, mapping functional requirements to Salesforce.com features and functionality
* Work with business users to refine and translate high-level business requirements into technical requirements that address business needs with Salesforce enhancements 
* Create necessary corresponding documentation for enhancement requests and manage changes to the requirements for ongoing projects
* Support change management process for new improvements into production including the design, scoping, implementation, and testing, in short, agile release cycles of in-house development and vendor implementations end-to-end
* Coordinate with the groups of user acceptance business users who test and validate software changes to ensure requirements are met and approvals are in place for sprint production releases
* Prepare and document data conversion requirements for mapping and loading data from external sources into Salesforce
* Work cross-functionally to develop, maintain and improve upon integrations with different systems, to establish functional and technical peer relationships
* Develop a detailed working knowledge of Salesforce org, company, and business processes
* Provide support for issues identified by users relating to Salesforce and Administer basic CRM user administration tasks including permission sets, data updates, role assignments & sharing, page layouts, workflow rules, validation rules, process builder, flow, lightning components, dashboards, reports, custom objects, uploads, etc.