W-2 Jobs Portal

  • W-2 Open Positions Need to be Filled Immediately. Consultant must be on our company payroll, Corp-to-Corp (C2C) is not allowed.
Candidates encouraged to apply directly using this portal. We do not accept resumes from other company/ third-party recruiters

Job Overview

  • Job ID:

    J36993

  • Specialized Area:

    Andriod

  • Job Title:

    Helpdesk Specialist Journeyman

  • Location:

    Washington,DC

  • Duration:

    6 Months

  • Domain Exposure:

    Insurance, Retail, Government, Telecom, Aerospace/ Airlines, IT/Software, Media/ Entertainment

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2 (Consultant must be on our company payroll. C2C is not allowed)




Job Description

Job Description:

OCTO is looking to add to its centralized help desk (OCTO Helps). The role requires 6-10 years of experience and will support multiple DC Public School buildings.

  • Provide desktop support for technical issues in a Call Center environment as well as District of Columbia Public School locations throughout the District of Columbia
  • In conjunction with other internal IT support staff, provide first and second level technical support and troubleshooting desktop related issues, network related incidents (both LAN and WAN), complex issues related to compromised operating systems and infected hosts
  • Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements
  • Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools
  • Log and route service requests and incidents in an incident management system
  • Creating and maintaining knowledge articles in the agency's knowledge management system on a day-to-day basis
  • Provide a high level of customer service to end users on a daily basis
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
  • Troubleshoot issues related to agency specific applications and web applications
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
  • Collaborate with the IT leadership team to test and implement cost effective technology for District
  • Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents

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Equal Opportunity Employer

QUANTUM TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. QUANTUM TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will QUANTUM TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract