Job Description:

* The Solutions Engineer designs advanced voice, video, and data solutions for Client's current and future enterprise business customers. Working closely with Enterprise Sales, this position is responsible for understanding customer needs, mapping those needs to our products, and engineering a suitable technical solution. The Sales Engineer performs pre-sales engineering functions such as network design and engineering, demonstrations and presentations, site surveys, and technical drawings. Expert level technical knowledge is critical in this role.
* Serve as the subject matter expert representing Ritter's products and services to customers. Perform technical demos and presentations, answer detailed technical questions for customers regarding possible solutions.
* Accompany account execs on sales calls. Function as a consultant to both existing and prospective customers. Listen to and understand pain points facing customers. Perform site surveys to identify and design optimal solutions.
* Engineer network and service solutions including connectivity, servers, routers, switches, firewalls, SAN/NAS, cabling, backups, hosted voice, VoIP, PBX/Key systems, and other network equipment for business customers.
* Support the sales teams by generating proposals with pricing, SoW, BoM, and Visio diagrams. Create final designs for implementation by the Service Delivery team.
* Conduct training for sales and customer support teams on the design, capabilities, and technical specifications of products.
* Work closely with internal Enterprise Sales, Engineering, Service Delivery, Network Operations, and Field Operations teams to ensure solutions are properly configured and deployed.
* Participate in cross-functional team meetings, providing input and suggestions for technical projects.
* Keep abreast of new products and industry trends through both formal training and independent study.
* Perform other duties as required.

Responsibilities/Requirements: 

* Technical certifications from Cisco, Microsoft, NEC, Mitel, or other industry-leading vendors
* IP routing and switching
* TDM, VoIP, PBX/Key systems, and other voice technologies
* Hosted and cloud-based services
* LAN, PC, and customer premise equipment
* CATV, RFoG
* 802.11x
* Internet and MPLS-VPN architecture
* Network management and security
* Network storage solutions
* Layer 1 components and architecture
* MetaSolv M6, Salesforce.com
* Microsoft Visio, Word, Excel, PowerPoint, Outlook
* Superior problem-solving skills
* Outstanding written and oral communication and presentation skills
* Winsome personality and the ability to influence others
* Quick learner and ability to come up to speed on new technologies rapidly
* Ability to organize and prioritize multiple work assignments
* Ability to work extended hours and remotely as needed