Job Description ::

1. Application Production Support & Maintenance

3. Oracle SQL, PL/SQL

4.Unix shell scripting and XML development

5. Ability to diagnose individual and client issues by asking questions and listening, to fully understand their issue(s) through remote/phone communications as well as onsite visits and consultations.

6. Demonstrate and communicate a commitment to resolving the issue through attentiveness and patience.

7. Proactively anticipate client needs by thinking ‘3 steps ahead’: diagnose ‘root causes’ versus treating symptoms and anticipate the impact to additional processes and/or systems.

8. Embody the RoundTable Technology brand by forming productive relationships built on trust, patience and results with internal staff, customers and vendor partners.

9. Keep clients informed of progress, changes and solutions in a timely and effective manner that exceeds clients expectations and is in alignment with their culture and communication preferences.

10. Ability to Capture, Create and Maintain client specific documentation in Round.

      Tables systems according to standards and specifications.

11. Handle surprises by acting cool under pressure and use positive language to de-escalate situations.

12. Respect the client’s time and that of your team by efficiently exploring solutions and escalating when appropriate.

13. Self-motivated to solve the issue and can act independently to prioritize and manage multiple client issues at a time.

15. Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates.

16. Seek to overcome challenges and accept failure as an opportunity for improvement.

17. Experience working on Production support and upgrade of applications

18. Preferred experience working with PPM application

•Handling of requests through Kanban board in Azure DevOps

•Handle change management through requests in Silva

•Documentation updates

•Quickly and professionally assess issues, and take steps to resolve

•Deal with various vendors, create support tickets and work with them if issues cannot be resolved internally.

• Work with multiple customers on supporting different applications

•Assist users with any query on the application usage

• Coordination with offshore team

•Cloud migration of applications Good interpersonal and team skills Excellent verbal and written communications skills Ability to multi-task.