Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of
  Oracle EBS applications functionality and technology.

• Work closely with customers on a daily basis to understand their needs, support business change
  and deliver a consistently high-quality customer experience.

• Provide remote-based functional support & training for multiple EBS modules.

• Support client specific configurations and advise them with best practices for optimal EBS
  implementations.

• Manage multiple assigned cases for national clients related to complex EBS & Database related
  issues.

• Manage one or more key assigned accounts as a technical advisor

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email
  regularly outside standard business hours.

• Participate in regular on call rotation.

• Provide hands-on assistance using proprietary tools in a test environment or via remote client
  connectivity.

• Collaborate with team members in a team environment to extend field experience to different client
  situations.      

•  Contribute to the development and management of knowledge-sharing methodologies, diagnostic             tools, and creative processes, to improve the client experience