Job ID:
J36993
Job Title:
Workforce Analyst
Location:
NewYork, NY
Duration:
12 Months + Extension
Domain Exposure:
Pharmaceuticals
Client:
To Be Discussed Later
Employment Type:
W-2, 1099, C2C
Work Authorization:
US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
Responsibilities:
- Coordinate with WFM and other Analysts on each campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data.
- Evaluate schedule adherences using real-time adherence software and call out non-adherent events to Operations.
- Work closely with Operations Management to identify service level improvement opportunities
- Advise Operations management so decisions can be made regarding OT, VTO, and other activities with up-to-the-minute daily statistics
- Provide historical reporting compilation as required by Operations
- Work with the Workforce team to discover misses, delineate best practices, and propose solutions
- Schedule meetings with all stakeholders for proposed solutions or best practices to determine and implement processes or procedures
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We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.